Shipping & Returns Policy
SHIPPING
We offer free shipping for New Zealand orders over NZ$75 and for Australian orders over AU$125.
NEW ZEALAND:
Packages are sent via tracked courier. From dispatch, delivery typically takes 2-4 working days (please allow an additional 1-2 days for rural delivery).
For orders below NZ$75 shipping will be:
North Island - $8.50 (NI Rural Delivery $12.00)
South Island - $11.00 (SI Rural Delivery $15.00)
* for Rural Delivery, orders $75- $99.99 there is a $5.00 shipping charge. Orders over $100, shipping is free.
We are unable to deliver to PO Boxes or Private Bags.
For our Waiheke and Great Barrier customers please contact us for shipping costs.
AUSTRALIA:
Packages are sent via tracked courier. From dispatch, delivery typically takes 4-10 working days.
For orders below AU$125 shipping will be:
Metro/Urban - $18.50
Country - $27.00
For our Northern Territories customers please contact us for shipping costs.
We are currently only shipping within New Zealand and Australia.
RETURNS POLICY
We want you to be as excited to receive and use your bubble tea kits as we are when we send them out. We want to ensure that you have an enjoyable, easy, and hassle-free experience while using our website and when creating your own bubble tea. Equally, if there is an issue with your order that we need to solve, we want that experience to be easy and hassle-free too!
Our policy lasts 7 days from the date you receive your package. We must be contacted within 7 days and any items to be sent back to us must be returned within 30 days. We will provide you with a shipping label and instructions on how to book the courier.
If there is an issue with your order, please contact us by replying to your order confirmation email. Please tell us what the problem is, so that we can make any improvements to our products and service. Including photos would be great, as this may help us to understand the issue better.
Any returned items must be new, unused, unopened and in original packaging. Items must be returned along with the brown 'The Tea Box' gift box and this must be placed inside an additional box or protective courier bag to prevent damage during transit back to us.
1. INCORRECT OR DAMAGED ITEMS RECEIVED:
For our NEW ZEALAND customers:
If we’ve sent you the wrong item(s), we will cover the cost of return shipping. We will also send you the correct item(s) at no additional cost.
If an item has arrived damaged, we will assess whether we require the item(s) returned. We will cover the cost of any return shipping and send out the replacement item(s) at no additional cost. Images of damaged item(s) must be provided.
For our AUSTRALIAN customers:
If we’ve sent you the wrong item(s), we will send you the correct item(s) at no additional cost.
If an item has arrived damaged, we will advise you of how to dispose of the item(s) and send out the replacement item(s) at no additional cost. Images of damaged item(s) must be provided.
2. CHANGE OF MIND:
We can only accept returns of non-food items (i.e. shakers and straws). We cannot offer refunds for food/drink products.
If you are returning an item due to change of mind, please contact us within 7 days of receipt by replying to your order confirmation email so that we can find the best solution for you. You will need to pay for the return shipping costs. We will provide you with a shipping label and instructions on how to book the courier.
Once the item is returned to us and has been confirmed to be in new, unused condition, unopened and in original packaging we will process the refund to your original payment method for the amount paid for the item(s). This may take up to 10 days to appear. The original shipping costs are non-refundable.
We're here to help and we want to ensure that the return and refunds process is as easy and efficient as possible for you. Please get in touch if you have any questions or comments.